Terms of Service
Welcome to Medalty. Read these Terms carefully before creating an account. By signing up you explicitly accept the terms below, which form a binding agreement between you and Medalty Health ("we", "us").
1. What Medalty is
Medalty is a digital health-management platform with four user roles: patient, doctor, laboratory, and administrator. It is not a medical device, not a substitute for professional medical advice, and does not diagnose or treat.
2. Current beta phase — non-PHI use only
Medalty is in active development and is not yet HIPAA-aligned. Please do not enter US-regulated PHI (Protected Health Information as defined by HIPAA). The platform is suitable for:
- Test or mock data.
- Internal testing and evaluation.
- EU non-PHI use (general health data of European patients, under GDPR).
When the upgrade to HIPAA-eligible infrastructure is complete (Supabase Team + BAA, Railway Pro + BAA), this section will be updated.
3. Accounts
- You must be at least 15 (Greek Law 4624/2019 threshold). For ages 15–17, parental consent is required.
- Provide accurate, up-to-date information at sign-up.
- Keep your password secure. You are responsible for any activity on your account.
- Doctors and labs are subject to credential verification; falsified or expired information leads to immediate suspension.
4. Acceptable use
You may not:
- Use the platform unlawfully or in violation of others' rights.
- Access another user's data without authorization.
- Scrape, bot, or otherwise automate data collection.
- Bypass security or authentication.
- Harass or send unlawful communications to other users.
- Upload malware or exploit vulnerabilities.
5. Medical disclaimer
Medalty does not provide medical advice. Blog articles, reminders and longevity insights are educational only. Always consult a licensed practitioner for medical decisions. In an emergency, call 112 (EU) or 911 (US).
6. Your data & consent
You retain ownership of any data you enter. You grant us a limited license to process it solely to provide the service. Details in our Privacy Policy.
7. Intellectual property
Medalty's software, design, graphics, code, and curated content (other than data you enter) are protected by copyright and international treaties. You may not copy, translate, distribute, or create derivative works without our written permission.
8. Subscriptions, fees, refunds
- Core usage is free during the beta phase.
- When paid plans launch, prices and billing frequency will be announced in advance.
- Per Greek Law 2251/1994 (consumer protection), consumers have a 14-day right of withdrawal for paid services unless service has begun with explicit consent before the period ends.
- Professional subscriptions (doctors, labs) follow the B2B terms agreed at order.
9. Termination
- You may delete your account at any time from Settings. Data is permanently removed within 30 days (except where we are legally required to retain).
- We may suspend or terminate accounts that violate these Terms, with notice where reasonable.
- Certain clauses (intellectual property, limitation of liability, governing law) survive termination.
10. Service availability & modifications
We aim for 99.5% annual availability but make no guarantee of uninterrupted or error-free operation. We may modify or discontinue features. For material changes, we'll notify you by email at least 30 days before they take effect.
11. Force majeure
We are not liable for delays or non-performance caused by events beyond our reasonable control: natural disasters, war, telecom outages, government actions, pandemics, power outages, or sub-processor failures.
12. Limitation of liability
To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, exemplary, or special damages; (b) our total liability is capped at the greater of (i) the amount you have paid us in the previous 12 months, or (ii) one hundred euros (€100). We do not limit liability that cannot legally be limited (e.g. willful misconduct, gross negligence).
13. Indemnification
You agree to indemnify us against third-party claims arising from: your breach of these Terms, your violation of others' rights, or your unlawful use of the service.
14. Dispute resolution
- For informal resolution: contact legal@medalty.com first.
- Mediation: you may use the Greek Consumer Ombudsman (www.synigoroskatanaloti.gr) or the EU ODR Platform.
- Courts: Athens courts have jurisdiction.
15. Governing law
These Terms are governed by Greek law and EU regulations.
16. Severability — entire agreement
If any clause is held invalid, the rest remain in force. These Terms together with the Privacy Policy and Cookie Policy form the entire agreement between you and us.